How Bid Budi works, and who is responsible for what
Bid Budi is the auction house. The storage facility is the seller. Almost every question here turns on that one line: we run the sale and keep the record of it, and the facility is the party that holds the goods, decides to sell them and answers for the right to.
Booking, the joint opening, clearing the unit, and who decides about your deposit.
How do I arrange collection?
Book a slot on the auction’s collection page once you have paid. Slots are 240 minutes long and fall inside the facility’s collection hours — Mon–Fri 08:00–17:00 by default, with each facility’s own hours shown on its auctions. A unit is not released outside them.
Can somebody else collect for me?
Yes, if you nominate them first. An authorised collector’s name and identity number are recorded against the collection before they arrive, so the person at the gate is the person on the record. Someone who turns up unnamed is turned away, and that refusal is recorded too.
What happens at the door?
The unit is opened once, with you (or your authorised collector) and a named facility representative both present. The seal is broken in front of you. Before anything is removed, each photograph is compared against what is actually in the unit, and both of you record that you did it.
What if the unit does not match the photographs?
Log it there and then, with a photograph, before you remove anything. That is the only moment when the difference can still be proved, and it is why the comparison happens before the removal rather than after. A logged discrepancy stays on the auction’s record permanently — it is never tidied away — and it is what a remedy is decided against.
How long do I have to clear the unit?
5 days from payment. Everything must go — you cannot take the good half and leave the rest — and the unit must be swept. You sign it off, the facility signs it off, and the deadline on your own sale is the one published on that auction.
Do I get my cleaning deposit back?
That is the facility’s decision. Bid Budi passes the deposit on to the facility with its payment and does not refund it. The facility decides, on the state you leave the unit in, whether to give it back in full, in part, or not at all. It refunds you directly and records its decision on the clearance record, and you get an email saying what it decided.
To be considered for a refund you need to:
- be at the joint opening, or send a named collector;
- empty and sweep the unit within 5 days of paying;
- sign the clearance record with the facility;
- give the facility your bank details.
An older auction, released before this change, keeps the terms it was sold on: Bid Budi refunds the deposit when the facility approves the clearance, and keeps back at most the lesser of the deposit and 12% of the price. That auction’s own Rules of Auction say which applies.
The figures here are the platform’s current defaults. Each auction is sold on the rule set snapshotted onto it when it was released, published as that auction’s own Rules of Auction — so where a number here and a number on a listing differ, the listing is the one that governs your sale.